An HR director that needs to know what makes their employees tick, what makes employees engaged and disengaged.
A Customer Accounts Director at a B2B company who needs to understand the desires of important customers.
Customer Relations Manager at a B2C company who needs to understand the likes and dislikes of their product or service and how to improve it.
“I can’t remember the last time I learned anything from a staff survey”
“We have done a survey and have thousands of detailed comments – and no way to understand them”
“We would do a survey but we don’t know what to ask or how best to ask it”
Overall we help you turn what can be a pure business cost into an operational investment that helps you to achieve improved RO and greater differentiation in the market by:
Reducing employee attrition
Reducing customer churn
Improving operational processes
Reducing operating costs
Improving regulatory compliance
Reducing exposure to Health & Safety risks
Reducing liability to personal claims
Consultancy – Survey Design and Questions
Survey Tools – We can provide survey tools to script and serve your survey
Survey/Text Analytics – Using our proprietary analytics engine
Output & Workflow – Weekly BI reports or via update your CRM directly
BPO – Keying of paper/offline surveys
We don’t provide industry peer comparisons
We don’t provide national and international comparisons
We don’t use standard “question sets”
Why? Knowing where you rank with your peers is interesting, but not very useful
We specialise in extracting insight from the comments that people bother to leave in surveys – the very comments that contain the most value in any survey but are largely ignored because they are “too hard” to process.